Privacy Policy

In this Privacy Policy, ‘I’ 'me' or 'my means Coppel Sports (ABN 85 391 198 453). I am committed to respecting your privacy. My Privacy Policy sets out how I collect, use, store and disclose your personal information.

By providing personal information to me, you consent to my collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. I may change this Privacy Policy from time to time by publishing changes to it on this website. I encourage you to check this website periodically to ensure that you are aware of the current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.

What personal information do I collect?

I may collect the following types of personal information:

• name;

• mailing or street address;

• email address;

• telephone number and other contact details;

• age or date of birth;

• your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

• details of the products and services I have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;

• any additional information relating to you that you provide to me directly through this website or app or indirectly through your use of this website or online presence or through other websites or accounts from which you permit me to collect information;

• information you provide to me through customer surveys; or

• any other personal information that may be required in order to facilitate your dealings with me.

How do I collect personal information?

I may collect these types of personal information either directly from you, or from third parties. I may collect this information when you:

• register on this website or app;

• communicate with me through correspondence, chats, email, or when you share information with me from other social applications, services or websites; or

• interact with my sites, services, content and advertising.

Why do I collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

• to enable you to access and use this website;

• to operate, protect, improve and optimise this website, business and users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

• to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

• to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, my business partners that I think you may find interesting;

• to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by me or my business partners; and

• to comply with our legal obligations, resolve any disputes that I may have with any of my users, and enforce my agreements with third parties.

I may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and me to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Do I use your personal information for direct marketing?

I and/or my carefully selected business partners may send you direct marketing communications and information about our services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from me by contacting me using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).

To whom do I disclose your personal information?

I may disclose personal information for the purposes described in this privacy policy to:

• our employees and related bodies corporate;

• third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);

• professional advisers, dealers and agents;

• payment systems operators (eg merchants receiving card payments);

• my existing or potential business partners or partners;

• my sponsors or promoters of any competition that I conduct via my services;

• anyone to whom my assets or businesses (or any part of them) are transferred;

• specific third parties authorised by you to receive information held by me; and/or

• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

I may disclose personal information outside of Australia to third party suppliers, including cloud providers located in the United States and elsewhere.

When you provide your personal information to me, you consent to the disclosure of your information outside of Australia and acknowledge that I am not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. I will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

Using this website and cookies

I may collect personal information about you when you use and access this website.

While I do not use browsing information to identify you personally, I may record certain information about your use of this website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

I may also use 'cookies' or other similar tracking technologies on this website that helps me track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but this website may not work as intended for you if you do so.

Links

This website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, I am not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from this Privacy Policy, so I encourage individuals to read them before using those websites.

Accessing or correcting your personal information

You can access the personal information I hold about you by contacting me using privacy@coppelsports.com. Sometimes, I may not be able to provide you with access to all of your personal information and, where this is the case, I will tell you why. I may also need to verify your identity when you request your personal information.

If you think that any personal information I hold about you is inaccurate, please contact me and I will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think I have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us privacy@coppelsports.com. Please include your name, email address and/or telephone number and clearly describe your complaint. I will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that I have failed to resolve the complaint satisfactorily, I will provide you with information about the further steps you can take.

Effective: 1 August 2024